Remote Computer Support
Your technician will connect to your computer securely. It only takes a minute, and nothing stays installed after we're done.
Download the support app
Download Support AppWorks on Windows and Mac.
Download
Click the blue button above.
Run it
Open the file you just downloaded. If Windows asks, click Yes or Run.
Read us the code
A 9-digit code will appear. Read it to your technician.
Click Allow
Approve the connection when asked. You'll see us working on your screen.
Safe & private
- We can only connect when you start the app and give us the code.
- You can watch everything we do and end the session at any time.
- The connection is fully encrypted.
- Close the app and the code stops working. Nothing stays installed.
Phone or tablet?
- Install the free Splashtop SOS app, open it, and read us the code.
Pay your invoice
Please include your invoice number or name in the payment note so we can match it to your account.
ZelleFrom your bank's app, no fees
- Open your bank's app and choose Zelle.
- Send to:
billing@example.com
Recipient: IT Help Me
Check that the recipient name matches before you send. Zelle payments can't be canceled.
Not on the phone with us yet?
Call first so a technician is ready for you.